Void an invoice
How to cancel an invoice that should never have gone out — voiding keeps the number so there is no gap, and drops it from Outstanding and Collected.
2 min3 steps
- 1
Open Invoices
Find the invoice in the list. “Void” sits with the other row actions.
- 2
Confirm
It asks first — voiding cannot be undone, and the customer’s link changes to show it as void the moment it fires.
- 3
What it does
The invoice keeps its number and its row, so your numbering has no gaps, but it drops out of BOTH Outstanding and Collected.
Good to know
- You cannot void an invoice that has payments recorded against it — that would erase real money from your books with nothing showing it arrived. Remove the payments first if you really mean to.
- Already paid? There is nothing to cancel, so no Void button appears. Use Undo on the payment instead.
Still stuck? Ask the Ask RidgeSync assistant in the bottom-right, or email our support team.