Refund & Cancellation Policy
Last updated
The short version: there is a 30-day free trial before you pay anything, you can cancel yourself in two clicks, and if the first month you pay for turns out not to be worth it, we give it back.
Try it before you pay
Every new company gets 30 days free, with no card required. Nothing is charged automatically at the end — you choose a plan or the account simply stops.
That trial is the main protection here. Nobody should be paying for RidgeSync without having already run real jobs through it.
Our money-back guarantee
If you are not happy in the first 30 days after your first payment, email us and we will refund that payment in full. No forms, no exit interview.
This applies once per company, to the first paid month or the first paid year.
How to cancel
Open Billing in the app and choose Manage billing, then cancel. It takes effect at the end of the period you have already paid for, and you keep full access until then.
If you cannot get into your account, email ridgesyncrm@gmail.com and we will cancel it for you.
Renewals after the first period
Monthly subscriptions are not refunded part-way through a month after the guarantee period; cancel and you keep access to the end of it.
For annual subscriptions, if you cancel within 30 days of a renewal and have barely used the account in that time, email us — we will refund the year on a pro-rata basis. We would rather do that than hold money you did not mean to spend.
If we are at fault
If the service is broken for a sustained period, or we charged you an amount we did not advertise, tell us and we will refund it. That is not a favour, it is what should happen.
Your data after cancelling
Cancelling does not delete anything straight away. You can still export your financial ledger to CSV after your subscription ends, and you can email us for a fuller copy of your account data.
Ask us to delete the account and we will, permanently.
Contact
Refunds and cancellations: ridgesyncrm@gmail.com. We answer within one business day.